Refund policy

Thank you for shopping with NEXORA. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.
• All original tags and packaging must be intact.
• Proof of purchase or order confirmation is required.

Items returned without meeting these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

We do not accept returns for:

• Items damaged due to misuse, improper handling, or normal wear and tear.
• Products returned after the return period has expired.
• Customized or personalized products (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number 
• Photos of the product and packaging

We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider, but typically take 5–10 business days.

Shipping Costs

• Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.
• Original shipping charges are non-refundable unless the return is due to our error.